Shipping policy

Shipping Policy
HerSafetyGuardian products are sourced and shipped directly from our suppliers in China. Shipping is handled with a flat, zero-cost dispatch model — there are no additional shipping charges or method options at checkout. All orders include delivery at no extra cost to you.
Order Processing Times
Orders are processed and dispatched within 3-10 business days (this can occasionally extend during peak periods or high demand). This timeframe covers supplier preparation and handover to the carrier in China. You will receive a shipping confirmation email with tracking details once your order is dispatched.
Estimated Delivery Times
Delivery times begin after dispatch from China and vary by destination due to international transit, customs, and local delivery factors:

Most destinations (including Australia, US, Europe, UK, Canada): 15-45 days.
Some remote areas or during busy seasons: Up to 60 days or longer.

These are estimates only and not guaranteed. Actual delivery can be affected by customs processing or carrier performance.
International Shipping
We ship worldwide to most countries. International customers are fully responsible for any import duties, taxes, VAT/GST, or customs fees that may apply in their country. These are not included in the order and must be paid by the recipient if charged.
Tracking
All orders include tracking information. Updates may be limited until the package reaches your local carrier network (a common occurrence with China-origin shipments).
What Happens if a Package is Lost or Delayed

Please allow the full estimated window plus 10-14 additional days before contacting us.
Contact us at [your email] with your order number if your package has not arrived.
For confirmed lost packages (after carrier investigation), we will arrange a refund or replacement in line with applicable consumer laws.
We have limited control over international carrier or customs delays. Delays do not automatically qualify for refunds unless the package is ultimately lost.
Ensure your shipping address is accurate and complete. We are not responsible for issues caused by incorrect addresses.

Order Changes or Cancellations
You may request cancellation only before dispatch. Contact us as soon as possible. Once shipped, changes are usually not possible.
Important Note
Longer international delivery times are standard for products shipped directly from China. We recommend ordering in advance if you need an item by a specific date. Thank you for your patience with this global supply model.